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We purchased a reflection in October. It has been at the dealership more than we have been able to use it. The biggest problem is the dealer is an hour and a half ride each way. So three hours round trip to drop off and pick up and half a tank of gas each way. It costs...
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2.4
Middlebury, Indiana
#1178389
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Grand Design Rv - Poor customer relations

Shop around. Equal or better customer care and service is available with other brands. Don't fall for their pitch. If you buy, also buy extended warranty. You'll probably need it. They got offended when I expressed my opinion on facebook and marked my comments as spam so you can't see them.
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
Middlebury, Indiana
#1170505
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Bought a 337RLS in October and when we did the walk through found a couple of issue. First, the door covering the switch panel was warped and the mattress was NOT a pillow top. Made mention with dealer, notes made, pictures taken and told they would get in touch with...
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3.0
#1165525
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We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will probably have issues. This is where Grand Design is different. They do not look for reasons to deny warranty claims, they have even been known to cover...
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5.0
Middlebury, Indiana
I liked
  • Customer service
  • Response to customer feedback
I didn't like
  • Quality control
#1103635
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Grand Design Rv - JUNK JUNK JUNK

2017 nothing but problems, i bought ot in May and its been on the shop more than in my possession. Its stuck in an rv park as i write this with the slide stuck out. Very poor craftmanship, cheap material, pure ***. i wated 38000.00 Never again!
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
#1084304
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I bought a new 2017 Grand Design Reflection fifth wheel...the first thing the sorry dealer in Pasco,Washington did was shyster me out of money so fast my head spun for a week.Car dealers have nothing over these crooks.For starters the service manager lied about...
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Anonymous
runningwildinthepnw

If you have warranties then your issues should have been handled. When the dealer "shystered" you out of money to make your head spin, why? Explain more the situation. So v...

1.7
I didn't like
  • Qulaity control and dealers pdi
#1084246
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Grand Design is supposed to be a quality product but we have not found that to be the case. The quality of the products they use to build the trailer, as well as the workmanship on the trailers is poor. What is worse though, is that Grand Design has terrible customer...
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Anonymous
Monica Liguari

We have had nothing but GOOD customer service by Grand Design! No warranty on our camper, even though it's 2017! Bought it used. Have had several fixes in it we had to do, but...

Anonymous
Maria Barnes

Full timing and boon docking in our Grand Design Reflection. Not one problem with this beautiful coach. Dealer Service has been excellent. Sorry that this consumer had such a ...

1.7
#1074080
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