Grand Design Rv

Have done all maintenance on time and by authorized service dealers. 4 different service techs all said the same that the transition molding was not sealed to the roof leaving a gap.

Hidden slow leak that didnt show damage until it moved away for under the transition and roof got soft.

Showed all invoices of inspections but declined my claim. Show pictures from tech of the sealer under the transition just fell off along with missing screws.

The valve doesn't open all the way, so the tank doesn't empty totally. One technician told us the cable was too short so it can open all the way.

Quickly process my order under warranty. A very nice customer care representative told me the process.

Grand Design 31 MB 5th wheel camper. Floor bowed under slide out with sofa in it no water damage.

All because tech said it was cheap particle board instead of plywood used. Keeps eating teeth on slide out because it struggles every time to go in and out! Kept in a shed its whole life except to camp 3 times a year for a 3 day weekend! Skylight cracked because tech said screwed too tight from factory.

Also rubber roof rolling up due to being installed improperly per tech! Im soooo done with this pile of crap and customer service for Grand design is a joke!

I have a 2023 ****rl From day one got home the furnace did not work went back to General RV twice 1 1/2 hour drive both times they said it was fixed it did not work the second time I was charged $135 called Grand Design they gave me a salesman. Grand design does not care about there customers. I bought my last Grand Design

Took my GD in for an upgrade, brought it home, and it was never the same again. Had to take it back for work, and it ended up costing $1,700!

On top of that, why do they charge for a diagnostic when the RV is still under warranty? Huge rip-off!

To texting all this. I love my Grand Design Transcend RV!

A gentleman returned my call and was very helpful thank you! The only thing I was pissed about is to why I have to text why I am calling. Seems like I do a half a day of administrative work a week which is time consuming.

I have to fill out Dr. forms,do insurance stuff,,give reviews, rate customers all time consuming.

Many issues some taken care of by GD. Covid build.

Never buy a 20-24 model.

Had new roof and new back splash and table since laminate was de laminated. GD warranted these things thankfully

I was transferred four times to four different departments. They all knew who I had to go to.

The frame flex department I was told by the first one that section covers all the frame flex. Then they sent me the three others before I finally got to that person.

They were very nice on the phone. Im not holding my breath.

Kitchen slide screw tore hole in floor. Hoping to get a 2x2 piece of matching flooring to replace torn piece.

First time retract it in and wont go in my 1 slide in want to know if I can do it manually our not our is there else I can do it.our my warranty will cover that

the little hub cap keeps going to the inside of the hub, will not stay in place. called to ask if there was something wrong, the service rep.

went over all the options with us and even though we are out of warranty, is sending us a new part to see if that will work and stay in place. if not, then our only other option is to bring to service for them to look for unseen problems.

The 2024 Momentum 395MS brakes went out on the first time out. It was pretty scary to lose the ability to stop something that size.

It's now been 3 weeks and it's still sitting at the dealer's shop with no wheels on it. When I ask why it takes so long to do a brake job, they tell me to call Grand Design. That's basically the door to nowhere.

For something that cost so much money, one would assume they would fix it on the spot. There must be a way to hold these people responsible and get some action.