Grand Design Rv

**Update 6/10/2024**

Had yet another 3rd party professional shop inspect our rig and they also agreed the components are out of alignment causing "crab walking" and that there is a cracked hanger on the rig. Grand Design still refuses to make the necessary repairs under their warranty.

Don't buy into their warranty extensions nor their "family" it's all a gimmick to get your money and leave you high and dry when things get tough for them. We are now over $4k into trying to fix their manufacturing & safety defect with no relief.

**Update 6/02/2024**

Grand design requested I have a 3rd party proffesional inspection the trailer. They also found all of my issues without my guiding them to those issues and filed a report (shown below) stating it all needs to be fixed under their warranty. Proffesionals also stated that any alignment outside of 1/8" was a huge safety issue (we have measurements out of spec over 1/4" to 3/4") This was all sent to Grand design where they stated its within their specs (they state 1/4" is within spec so its still not all within their own specifications) and are refusing to fix the issue and neglecting their customers once again, this company has made it perfectly clear that they do not care about your safety nor the safety of anyone on the road.

**Update 5/18/2024**

Yes, they do have my information, they've not only been emailing me for months, but have called me just this past week discussing this issue after seeing this review as well as the Better Business Bureau review I left, stating that they would investigate the issue further and get back to me, however no such thing has happened.

I have since found cracks in the trailers frame and gaps / drops throughout the flooring inside, and have found proof once again that the axles are out of alignment since it was originally purchased.

I have filed a report with the NHTSA at this time providing every detail, email, invoice, photo, video proof, and written statement.

**Original Review**

They'll make you as the consumer, jump through hoops to fix the problems with their units. Calling any idea they have "suggestions" so they can weasel out of coverage of anything done to your unit per their "suggestions"

Even if you show them proof of the issues (video, written documentation, multiple witnesses, etc.) and show that the parts they've installed are out of specification - they'll assume no liability leaving you with the bills and an unsafe expensive camper because they choose not to fix it. They'll try to bully you into submission when you stand up to them as well, I've found and anytime they have information that hurts their case further they will call you rather than continue in email correspondence so they can try to lose the paper trails. They'll also tell you that people with 30+ years' experience don't supersede their techs who claim nothing is wrong when they've proven time and time again their products are failing.

They'll also blame you - your experience, tow vehicles, hitch(es), everything they can to push blame from their units.

In my case the trailers axles were installed 5" out of spec in terms of front to rear positioning, and also have a 1/2" difference between a front & rear hanger diagonally causing sway, bounce, tracking issues, movement etc. in the trailer. I've learned since that I'm not the only owner experiencing this issue and not many have found solutions that work.

Those who have, I've tried with no difference made in my particular unit.

Now I'm told it's my responsibility to pay a 3rd party out of pocket to prove (again) that there's still an issue. Then, once I do; it must be reviewed by their team before they deem it something they need to fix under their "warranty".

NHTSA and BBB are being notified of their actions and the risks they take of letting these campers stay on the road by letting these problems go unsolved.

Originally was impressed with my grand design transcend 265, but we parked it over winter for 2-3 months just before the warranty ran out. Big, big, biggest mistake.

Came back to turning on the water and couldnt figure why it would come out of the kitchen sink. Oops it was going under the cabinet because the faucet had come unscrewed. Not so bad, quick fix. Then when we tried to retract the pop out it jumped and took out the smoke alarm, *** Second one by the way because the factory one didnt work.

No problem bug a second. Very next trip after new one installed bam takes out the smoke alarm. What theeeee. Investigation latter to discover the cheap as tape they put between the flush wall that sears against the outer wall(looks like black duct tape by the way) is palling up and sticking to the outside wall.

Instead of sealing my 35,000 dollar camper properly they used duct tape which peels back. There is absolutely no room to get back there and replace and get all the sticky of the wall without a tech. Its like an eight foot length of tackiness and tape just gets worse. Wish I was a dwarf so I could get back there without spending thousands for probably a 20-30 dollar role of tape and sticky stuff remover..

Along with many many other small repairs every single trip.

Its like a job. These two pissed me off the most

The refrigerator just stopped working. We found out on the Friday of Mother's Day weekend, May 10th.

It took 10 days (a Thursday) for our local dealer to come out and diagnose the problem. They said the refrigerator (Furrion) was bad and needed a replacement but, there was no problem because it was covered under warranty. I assumed the service tech put the issue into the computer immediately, but I'm not sure. I called the dealership the next Monday.

They were waiting for Grand Design (GD - for a reason) to process the warranty claim, which might take several days. I called the next week and GD had forwarded the issue over to Furrion, so we were waiting for them. I received a call last Friday asking if we could take a picture of the serial number barcode and email it over. I fulfilled their request within 10 minutes.

I then called the dealership to make sure they received it and it was what they wanted. But nobody was available, so I had to leave a message. I called again today (the next Friday) to find out the status. 'Oh, we're waiting for GD to approve the claim'.

What on earth is going on? It's been 6 weeks and we have no refrigerator! We paid over $70k and we're living out of coolers!

Not to mention the other issues we've found. Sorry, we won't be buying another GD or returning to the dealership in Wisconsin Rapids, Wisconsin again.