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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

We bought our new 2018 28BH in November of 2017. Starting in January the Ac would automatically turn on in 22 degree weather. Called dealer. We followed all their recommendations about how to rectify it. Knowing what we know now we should've just driven the thing back down there and parked It before ever camping in it. The Ac continued to be a problem throughout the winter and was finally replaced in June of 2018. My question now is what took so long?? That's just tip of the iceberg. Elbow to hot water heater froze over winter so dealer replaced. Wonderful. Towed home and hooked it up on its pad and turned water on and water shot out of the kitchen faucet like a geyser soaking the overhead cabinets, under the sink cabinets, and literally running across the floor soaking the carpet. We hooked right up and towed it back which dealer fixed but if I'd wanted water soaking the inside of my camper I would've bought a USED camper. We camp in it for first time and outside speaker light and sound stops working. Notice lights on front of the camper in the V are two different colors and most importantly all our tanks are reading almost full after 3 days of camping and parked next to the bathhouse which we used more than the camper and which is only myself and my husband. We tow home and it goes back to the dealer lot. Ac at this point is STILL an issue. I contact GD myself bc am very frustrated that this new camper that is supposed to be bringing us so much joy is now a sours of irritation both emotionally and financially. GD rep is very nonchalant about everything and says oh yes there's been a problem with those thermostats and they know that. I assume this is why dealer mysteriously had a thermostat in stock!! I was Very unimpressed at how my phone call was handled. I talked to 2 different district service managers and felt no compassion from ANYONE there over our plight. We try camping again and the Ac literally gets stuck on 22 C and won't cut off. The thermostat controls won't work. Husband u nplugs for it to reset. We make so much noise over this thermostat they eventually install the new one. By this time we are well into summer and our beautiful camper has spent more time on dealer lot than it has at any campground. It is hot when we try to camp the next time and the camper just simply will not cool. We had it on blast for over 3 hours and it was still 86 degrees in it. We have 2 frenchies and an 86 degree camper is not acceptable for them. From there it is an uphill battle to try to convince the dealer and the manufacturer that a 20 degree difference in the outside temperature VS the inside temperature is just simply not acceptable. That if the camper cannot cool then it needs to come with a WARNING label to all buyers that you cannot camp in an open spot that's not shaded bc you will literally roast. Our 08 camper got ice cold in approximately 30 minutes. We measure Temps going in the intake and measure Temps coming out of the vents. All to no avail bc we were told it was normal. OK........ Husband says we will just void the warranty and port it. We had our own ac man take a look and say yes it was not acceptable how in the h*** was anyone supposed to camp in those Temps. So we decide to suck that up as so many other things bc we can't really find anyone who gives a damn that we've spent a TON of money and are not satisfied. So we camp in it one more time. We empty our tanks.... Or so we thought...... And go about our merry way. That time was semi enjoyable bc the Temps were a little cooler and very overcast so ac didn't do bad after about half a day of initial cooling. Get home and I start cleaning bc it is going yet again to the dealer to Check that ac one more time and hope and pray that someone will DO something about it. On a whim we check the tanks and one tanks is still reading 2/3 full with another reading 1/3. This camper had already been back to the dealer for the malfunctioning tank readings and was supposed to have been fixed. Turns out something was caught that wasn't even allowing the tank to empty. It would empty not even a third and stop.. After multiple flushes of the tank it finally spit out a metal cylinder object and for now that problem seems to be fixed. The whole reason u purchase a new camper is to AVOID working on it. After all the flushing we start running the slide in to prepare for our journey for our ac appointment the next day and guess what???? Oh yeah....... The slide stops working on one side and is putting the whole wall In a bind. I cannot believe it. Cannot believe it. We haul down to our appointment and I read off yet another laundry list. The dealer I'm pretty sure hates us bc we are looked at as problem consumers but my thing is where do you.go.to get SOMEONE to fix this stuff?????? How about refunding our money??? We tried to trade it in after our ONE camping trip and dealer said it's a used unit so they offered us 11000 less than what we paid for it. Camped in it one time. I feel like at this point someone should step up and hold this company accountable. Am thinking about contacting an attorney. As I write this the camper is still at the dealer waiting on the slide repair . And that's where I'd like to leave it.
Most Helpful
3.6
Details
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
Grand Design Rv - 367 bhs
We purchased a 2018 Grand Design Reflection in August. We noticed a couple minor problems when we picked it up, trim falling off in the closet and speaker cover missing. We got it back to our campgound and noticed we had problems with running the hot water on propane....
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1 comment
Anonymous
#1739246

We bought a Grand Design RLS Reflection in June 2018. The flaws we had include a toilet valve leak, *** in the awning, a torn belt in the electric fireplace, a pinched gas line to our stove resulting in only one burner at a time being usable,wood trim fell off the trim around one of the slides, a stuck open black water drain valve and a broken hinge on the outside kitchen cabinet.There were a couple other minor problems.

Warranty covered these things.

The DVD player seems to disconnect briefly during playback but this has not been fixed. We like the camper but are getting worried with "what's next?" now that warranty has expired.

Review
#1351060 Review #1351060 is a subjective opinion of poster.
Pros
  • Finishes
  • Floorplans
  • Warranty
Cons
  • Number of issues on new unit
  • Quality control
  • Pdi by dealer
Reason of review
On time delivery

Grand Design Rv - Unable to open door

Unlocked door went in to drop off food, left key on table. Left to sit outside and when tried to enter unable to open door. U nable to reach support after hours. Was able to leave and stay with friend. Sadly all drugs inside TT. First week we had tt unable to close door, had to take kn for service at that time and now this
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Review
#1676213 Review #1676213 is a subjective opinion of poster.
Reason of review
Warranty issue
1.0
Details
We bought our 2019 transcend brand new from Dixie RV, and began to travel full-time about six months ago. Since then, we have had numerous problems ranging from very serious, such as the gas line being kinked, to several aesthetic problems with the camper. Among our...
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Review
#1658524 Review #1658524 is a subjective opinion of poster.
Pros
  • Read the review
  • Floorplans
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Grand Design Rv - Cheaply constructed furniture

2.3
Details
We have a 2016 Reflection 5th wheel, purchased new. We were very pleased with the customer service, at the time. All issues were immediately addressed quickly and with complete satisfaction. Things have changed...our recliners are peeling. I called Grand Design and the unit was " out of warranty"..Seriously!!! The RV was less than2 years old and the "leather" is peeling. No slipcovers made for theater seating. Each time we sit down we get "leather" bits all over us. I am at a loss. Crazy expensive to recover and crazy expensive to replace...buyer beware!!
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Review
#1656627 Review #1656627 is a subjective opinion of poster.
Reason of review
Bad quality

Grand Design Rv in Richmond, Virginia - Warranty work

Called an got asked 2 times how to direct my call an then got hung up on. Called back 2 times each time phone rung 1.5 mins.
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Review
#1656335 Review #1656335 is a subjective opinion of poster.

Grand Design Rv in Reedsburg, Wisconsin - Refrigerator issues

Grand Design Rv - Refrigerator issues
Grand Design Rv - Refrigerator issues
One of the two Fans on the back of the Norkold refrigerator has fallen apart. Not a huge problem this time of year but there will be a time that it will be needed. I know that GDRV had no control over it just need a dealer to take it to that will assist fulltime RVers. Most won't help unless you purchase from them in my past experience. The pictures show what we found opening the vents on the outside of the Solitude.
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1 comment
Anonymous
#1750045

We own a 2017 Reflection 315RLTS, we had our RV worked on for Fridge problems when we lived in SC. The repairman said he's been fixing a lot of Refridgerators in RV's and relates them all to the Chinnese and how they are trying to "break Americans".

Review
#1647750 Review #1647750 is a subjective opinion of poster.

Grand Design Rv in Albuquerque, New Mexico - New to GD

Just returned from second trip with 17' GD Imagine trailer. On our first trip the thermal fuse on the fridge blew before we were 100 miles from home. Repaired by GD dealer in Flagstaff. They had to bypass the fuse since they had none in stock. The fuse was replaced but blew again when we hit Las Vegas with temps around 113. Puzzled after filling fresh water tank to full only to arrive and only have ⅓ left in tank. Happened a few more times until I finally plugged the overflow hose. Problem solved. Love the floor plan and am really very happy with GD, my trailer, and Chris Evert's shop in Laughlin, NV.
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Review
#1647393 Review #1647393 is a subjective opinion of poster.
Reason of review
Good customer service

Grand Design Rv in Modesto, California - I was working with Joe and not happy. I have left phone messages since last Wednesday and I have not received a call yet. The email address he gave things keep getting returned

I’m out money and a refrigerator on a brand new RV I picked up on 6-27. I would think after the money I spent someone would return a phone call back. I thought this was a good company to buy from. My best friend and her husband were thinking of buying a grand design but now are thinking they will go to a different brand.
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Review
#1614913 Review #1614913 is a subjective opinion of poster.
4.0
Details
We took this unit for a couple of short weekends close to home. A few small issues popped up. A couple I fixed myself (had to reset a few screws. A few issues are being dealt with or have been dealt with by our dealer. We took the unit on a 6 week trip and beat it up...
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Review
#1613600 Review #1613600 is a subjective opinion of poster.
Pros
  • This is a well constructed unit
Cons
  • Move licence plate add a light over the sink
Reason of review
No real issues, yet
Preferred solution
Just make the unit slightly more efficient with these small changes

Grand Design Rv - Early Problems Momentum 395M

#1) Door handle screws stripped out, handle falls off when opening rear toy hauler door. #2) Auto leveling doesn't work properly- Causes doors to not shut and and unit shifts when walking thru. #3) outlets come out of walls when you unplug anything. #4) Cable outlets were not properly marked and hooked up in the wall Getting concerned that i wasted alot of money on a unit that we stay in regularly. They need better quality control. The minor things i can fix myself but after spending close to 90K on a unit i shouldn't have to. I also shouldn't need to wait 2 months for an appointment with the dealer to get things corrected, but that isn't GD fault.
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Review
#1610263 Review #1610263 is a subjective opinion of poster.
Cons
  • Quality control
  • Too many issues
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution

Contact Grand Design Rv Customer Service

Mailing Address:
Grand Design Rv
11333 County Road 2
Middlebury, Indiana 46540
United States
Phone:
(574) 825-8000
All Grand Design Rv Contacts

Grand Design Rv in Norco, California - Dry camping no power in coach

5.0
Details
I have to 2000 W generators hooked in parallel hooked up to the 50 amp connection on the coach and I'm not getting any electrical power in the coach
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1 comment
AnnoyingBeagle225
#1761212

Check your gfi outlet in the coach It can possibly be tripped.

Review
#1609302 Review #1609302 is a subjective opinion of poster.
Pros
  • I love my grand design coach
Cons
  • I love my grand design coach
Reason of review
Damaged or defective