We purchased a reflection in October. It has been at the dealership more than we have been able to use it. The biggest problem is the dealer is an hour and a half ride each way. So three hours round trip to drop off and pick up and half a tank of gas each way. It costs...Read more
Grand Design Rv - Poor customer relations
Shop around. Equal or better customer care and service is available with other brands. Don't fall for their pitch. If you buy, also buy extended warranty. You'll probably need it. They got offended when I expressed my opinion on facebook and marked my comments as spam so you can't see them.
Bought a 337RLS in October and when we did the walk through found a couple of issue. First, the door covering the switch panel was warped and the mattress was NOT a pillow top. Made mention with dealer, notes made, pictures taken and told they would get in touch with...Read more
We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will probably have issues. This is where Grand Design is different. They do not look for reasons to deny warranty claims, they have even been known to cover...Read more
- Customer service
- Response to customer feedback
I didn't like
- Quality control
Grand Design Rv - JUNK JUNK JUNK
2017 nothing but problems, i bought ot in May and its been on the shop more than in my possession. Its stuck in an rv park as i write this with the slide stuck out. Very poor craftmanship, cheap material, pure ***. i wated 38000.00 Never again!
I bought a new 2017 Grand Design Reflection fifth wheel...the first thing the sorry dealer in Pasco,Washington did was shyster me out of money so fast my head spun for a week.Car dealers have nothing over these crooks.For starters the service manager lied about...Read more
I didn't like
- Qulaity control and dealers pdi
Grand Design is supposed to be a quality product but we have not found that to be the case. The quality of the products they use to build the trailer, as well as the workmanship on the trailers is poor. What is worse though, is that Grand Design has terrible customer...Read more
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