I have owned 13 different RV's including 2 that were built by Grand Design. I get super frustrated listening to people complain about a problem that is not even Grand Designs problem.
You have to look and see if it is the dealer or the manufacturer that is letting you down. In almost every case that my family or my wife and I have had it was the dealer to blame for our frustration. I have owned Keystones we have owned Forest Rivers and we have owned Heartland RV's. We even had a Tiffin Motor home.
Out of all of them Grand Design helped us to get our issues resolved in every case. They lead the industry by far in how they back up their warranty. I cannot speak for other people but Grand Design actually paid for a mobile service company to come to the RV park where we were to fix the problem. Even after they had paid the dealer twice to fix the issue and they made it worse!
For those of you considering Grand Design....
DO NOT LET THESE BAD REVIEWS SWAY YOU!!!! They are AMAZING!!!!
Reason of review: Good customer service.