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Contact Grand Design Rv Customer Service

Grand Design Rv Phone Numbers and Emails

Customer Service Number:

  • (574) 825-8000
    Corporate Main
Call customer service

Customer Service:

  • (574) 825-9679
    Parts and Warranty

Sales/ Reservations:

  • (574) 825-6275

Grand Design Rv Emails:

customerservice@granddesignrv.com
info@granddesignrv.com
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Grand Design Rv Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Grand Design Rv Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    78% phone 22% email
  • The best phone number to call Grand Design Rv is 5748258000. 60% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Grand Design Rv may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Grand Design Rv Customer Service?

Most Popular Number:

(574) 825-8000
Corporate Main
Total calls: 470 Issues resolved: 17 Last call: Jan 12, 2026

Grand Design Rv provides several contacts to solve different issues. If you need to get in touch with the company's customer service specialist regarding the service, warranty, or parts, dial 574-825-9679. To contact with GDRV Inside Sales team, use the following support number: 574-825-6275. If you need to communicate with someone from the main office, dial 574-825-8000. You’ll see more Grand Design Rv contacts on the “Contact Us” page. Go to it by clicking “Contact Us” in the bottom menu of the official company website.

The Grand Design Rv main office is located at the following address: 11333 County Road 2 Middlebury, IN 46540, United States. Send letters, documents, or other corporate-related correspondence here. Also, if you need to communicate with one of the company representatives face to face, visit the company office. But agree on the time of your meeting in advance by calling the following telephone number: 574-825-8000.

If you have a non-urgent issue and prefer written communication, you can send a letter with your request to the Grand Design Rv email. For it, go to the “Contact Us” page, click on the “Request Support” button, and fill out all necessary fields of the contact form. If you want to find out about inside sales, click on the “Ask a question” button. Are you a media person, an influencer, or a freelance writer? Click on the “Media request” button.

The company business hours are Monday through Friday from 8 a.m. to 5 p.m. EST. On the weekends, the customer care hotlines are closed. As the time when specialists give help may change, check the actual information on the official site. You can also find out about this by calling the Grand Design Rv customer service number: 574-825-9679.

PissedConsumer Club

Contact Information

Grand Design Rv Website:

Grand Design Rv Help Center:

Corporate Office Address:

Grand Design RV LLC
11333 County Road 2
Middlebury, Indiana 46540
United States

Fax:

+1574-825-9700

Grand Design Rv Customer Service Reviews

2.2 / 5
Poor
Oleg S Qis
Warranty parts
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Quickly process my order under warranty. A very nice customer care representative told me the process.

Doroteo Lzb
No to GD
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Many issues some taken care of by GD. Covid build.

Never buy a 20-24 model.

Had new roof and new back splash and table since laminate was de laminated. GD warranted these things thankfully

Jackquelyn Cvw
Not fixed. Hoping that it will be fixed.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I was transferred four times to four different departments. They all knew who I had to go to.

The frame flex department I was told by the first one that section covers all the frame flex. Then they sent me the three others before I finally got to that person.

They were very nice on the phone. Im not holding my breath.

How Good is Grand Design Rv's Customer Service?

Elizebath Vvt
Elizebath Vvt
Feels Disappointed | Jun 28, 2024

Got the impression I was problem.

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Kameisha Zdu
Kameisha Zdu
Feels Satisfied | Jun 20, 2024

The customer service representative was very helpful on my problem that I was having with my 12 V. Refrigerator he gave me the resolution. And now it's up and running

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Charles M Xgu
Charles M Xgu
Feels Disappointed | May 22, 2024

Ok but did not solve problems

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Daejah Xtk
Daejah Xtk
Feels Satisfied | Mar 29, 2024

Issue with blinds in camper.
They have agrred to cover replacement costs

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Precilla Mgf
Precilla Mgf
Feels Satisfied | Nov 29, 2023

My rep was excellent and knowledgeable

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Nikolaus Gck
Nikolaus Gck
Feels Neutral | Oct 18, 2023

No return call received. Over three days.

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Summary of Grand Design Rv Customer Service Calls

786 TOTAL
CALLS
01:52 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grand Design Rv?

Product/ Service Question:

  • “Water leak issues , and dealer issues”
  • “Warranty work”
  • Warranty

Request for Information Question:

  • “To check on plumbing upgrade”
  • “Parts information”
  • “Back up camera questions”

Return/ Replace Question:

  • “Incorrect part delivered”
  • “Need replacement for shower door”
  • “Key replacement”

Staff Question:

  • “Problems with refrigerator, awning, oven, and service.”
  • “Service question”
  • “Service issues with local dealership.”

Shipping and Delivery Question:

  • “Wrong address on mail”
  • “Spring size 245RL”
  • “Parts location”

Website/ Application Question:

  • “Can't get water from tank to camper pump is running even installed new pump”
  • “National Rally Eventbrite site not working”
  • “I want to install a gooseneck adapter to my 5th wheel head. Do you have any kind you recommend?”

Account Question:

  • “Eco flex axils - rear right side back shackle is unhinged”
  • “Locked out”

Payments and Charges Question:

  • “Claim still has not been paid”

Employment Question:

  • “Need 1099 tax form asap thanks”

Other Question:

  • “Asking weight rating of a leaf spring on a 2020 240rl rv trailer”
  • “Parts info”
  • “Hi interested in purchasing a front living solitude my problem is cannot find any with full body paint . Is there a way of finding out what dealers have any or do I need to custom order Thanks Rick”

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