Raymond B Hji

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Verified Reviewer
| map-marker Atlanta, Georgia

Purchase of New 3100RD Grand Design Imagine

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We took ownership of a new 3100RD on July 25 2023 left to go camping on July 27 2023 arrived at campsite same day and set the unit up so first problem the on demand hot water heater did not work second problem the twin ac's did not work properly. I notified the dealership of the problem returned home on July 30 2023 and took unit to dealership (Great American RV Grand Bay Alabama) on August 1 2023.

I am scheduled to pick my unit up on September 29 2023 so my new unit has been in the shop for almost two months so they have replaced the hot water heater and the front ac the problem is Furrion says you can't run the ac's in auto that you have to run the fans in manual not auto. We are not happy with this unit we should not have to run the fans all the time to make the ac's work, we would not have bought this unit if we would have been told we had to run the fans all the time. So what is Grand Design going to do about this and why do I have pay for something I can't use because although it is brand new it is broken. We have missed out on camping trips because of this and all we hear is we are waiting on the warranty it is brand new why should we have to wait.

Later on today I plan on calling Grand Design to find out what the problem is. There is a problem with the ac's on my unit and we expect the issue to addressed and fixed not told we have to run the fans all the time.

We are waiting on a response . Thanks for your time

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1 comment
Guest

It is posts like this one and numerous others across the internet that keeps me from buying an RV. Someone needs to wake up. What a shame!

Anonymous
map-marker Aberdeen, Washington

Rats and mice

started seeing dropping in kitchen in our solitude 374 set out traps .kept getting worse .wiring to furnace was being shewed .had underbelly taken down .found baby mise and rats in insulation .found all furnace ducting chewed up.found more 12 volt wiring to outside tv also chewed.heard rats in walls and seen some insulation falling from AC vent which meant they were in roof.I had to go to emergency because my breathing got so bad. i am now on ALbuterol I have spent over 3000 dollars to try to repair. i finally called my insurance. they totaled my 2008 solitude. no help from grand design
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User's recommendation: all trailers are using vegetable base. coating please be aware

Charles H Oow

Outlets are not working

The GFI outlet in the bathroom is working, but the rest of my outlets are not working. My refrigerator, microwave and LED lights are working. I have a 2022 Imagine 22MLE. Please help.
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Anonymous
map-marker Port Orchard, Washington

Grand Design does not honor their product. Plus I was not able to leave my review. I was told that I could live in my 2022 Imagine trailer. That alone was a lie. I bought it for $48,000

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Grand Design told me that they' would give me $16,000 and buy it back. My trailer was in the Shop for warranty work 12 months out of 15 months that I owned it before I gave it back to my Bank. I was even charged $1,600 when I picked it up for the 5th time for warranty work, as the slide-out stopped working and the wheel bearings were replaced. My warranty expired. I'm now filing for Bankruptcy.
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User's recommendation: Check Grand Design out for yourserlf, as I just might of gotten the only Lemon

Lisa J Agh

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Verified Reviewer

BIGGEST REGRET EVER

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Purchased a 2023 Grand Design Transcend Xplor. I have owned it 6 months and it has been at the dealer for over a month for repairs. Leaking roof, slide out not working properly and a broken refrigerator. So much for the bumper to bumper warranty the first year !!! Grand Design denies every claim made by the dealer. What the @#$% Stand by the product you make !!!
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Loss:
$10000
Pros:
  • Layout of unit
Cons:
  • Poor workmanship
  • Poor design

Preferred solution: Repair or replace my 6 month old trailer

User's recommendation: DONT DO IT

Vincent V Sja
map-marker San Antonio, Texas

Vacation mice

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Too many flaws during construction. I thought I covered every hole possible. Yet, mice were still entering. If you open the outside kitchen door and open the drawers inside the bunkhouse, you can see the kitchen from inside. We have a 312BHTS Reflection. Too many holes are not closed during construction and mice are caught every day. Attention to these openings during construction would solve the problem. Stay in a hotel instead.
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User's recommendation: Inspect everything. Go shop in the evening so you can shine a bright light to see if any light shines through on the outside. Or Visa versa.

Bob P Ggb

Grand Design builds low quality crap

Bought a 2023 Solitude 380FL. 3.5 months later have had nothing but problems from terrible manufacturing.

- Two leaks in the right front slide

- One leak in the left front slide

- Right front storage door leaks

- Railing for the right front drawer next to fireplace was bent, installed that way

- Outside front storage door does not latch or lock

- Wood trim above left front slide coming undone

- Wood trim on left side of entry door coming undone

- One kitchen shade came all wrinkled

- Stainless steel stove came with spots on it.

Visually looks horrible

- Kitchen LED track lights were installed

We called third party repair shops.

One place refuses to work with Grand Design because they did not pay there bills in a timely fashion. Another place did not want to touch Grand Design.

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Loss:
$157000
Pros:
  • Layout
Cons:
  • Horrible quality control
  • Poor workmanship

Preferred solution: Full refund

User's recommendation: DO NOT BUY. Nothing but junk.

Doreen B Uko

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Verified Reviewer

Outside Speakers are not working properly

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When I turn outdoor soeakers on there is one that is not working properly,a lot of scratching/ vibrating can not make out whats on radio/ CD. I have a 2021 Grand Design 22MLE. The speakers have blue Led light in them. Vin # 573TE252XN341**** Thank You, Doreen Bonfigt
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Pros:
  • Great manufacturing
  • Along with customer service after the purchase

Preferred solution: Answer on outdoor speakers

Brita Ebi
map-marker Alexis, North Carolina

Can’t get through to anyone on the phone.

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Your system sucks when trying to actual have a conversation with someone. Some needs to be answering the phone.
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Anonymous
map-marker Land O Lakes, Florida

Water tanks falling to the ground

The straps that hold the water tanks ripped away from the frame allowing our water tanks to fall to the ground. The framing and straps underneath the RV is not adequate.
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User's recommendation: Don't buy right now

Anonymous
map-marker San Antonio, Florida

Problem with 2023 Solitude

Still waiting and no refrigerator. Under warranty and we have been the RV for 6 weeks and still no fridge news. We are thinking to take out the Furrion Fridge and rewrite for a conventional fridge. A lot of work and money but what are we to do? Warranty and help mean nothing to Grand Design!!! Done! We have been sold a bill of goods with a very poor manufacturer. We are distressed over this because we were sold on Grand Design.
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User's recommendation: INo Grand Design and No Furrion Refrigerator

Kimberly P Til

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Verified Reviewer

2022 Solitude Massive Water Intrusion etc

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We immediately began to experience issues with our 2022 Solitude once it was delivered by the dealer - Blue Dog RV Bakersfield.

Tankless water heater was installed with a surge protector that prohibited the trailer for being able to dry camp. Trailer would not run off the generator.

Massage unit went out in one of the recliners. Oven completely stopped working. Winegard with wireless router was not installed properly and connected to a power source. Then the massive water intrusion began with the rainfall this winter.

Water was flooding in the bedroom area, leaking from the shower pan and at each slide out and under all the cabinets. Mold was present under the bed, floor, in the base cabinets, window frames et. Mold had built up on the particle board under the mattress and stained it. Mold had ruined the bedskirt and corners of the sheets where the water intrusions coming in from the slide out.

You could feel water leaking down the corners of the walls from the bedroom slide out.

We had been on a mobile and dealer waitlist to address the minor issues when the water intrusion began forcing out of the unit completely. We were forced to find temporary housing until the issue could be resolved. We were only able to get into a dealer service because Happy Daze was opening up a new service location in Ripon. February it was taken in.

I was told via phone by multiple Blue Dog Rv dealers they would not take the trailer if it had mold in the trailer. I would have to clean it myself. I cleaned it the best I could before taking it into Happy Daze.

Grand Design is refusing to accept the water intrusion claim because Happy Daze has a moisture reading that is not detecting an issue. Ripon is a dry inland location.

How would a moisture reading show anything if it has had the to dry out when you take the reading? Grand Designrefuses to acknowledge the pictures of the flooding showing the water intrusions. They are trying to force me to take possession of a defective product that I paid 100K for. They do not stand behind their product.

Trailer was received still under warranty.

It is now out of warranty and still at Happy Daze for resolution.

Do not buy Grand Design products. No support and they will compromise your health, wallet and safety.

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Loss:
$122500

Preferred solution: Full refund

User's recommendation: Do not buy Grand Design products.

Anonymous
map-marker Williams, Arizona

Need replacement for shower door

The components for our 3 piece shower door on our 2014 Solitude 305RE need replacing. Or, is there a different shower door that could replace my original? Please call me with options. Corey Cheney Cell: 619-606-**** 3030 Dumas Street San Diego CA 92106 VIN# 573FS3627E110****
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Monty W Dab

About parts that have been on order since june

We have had no help in getting parts for a leak! It is under warranty! On order since June with no response from anyone! No one cares after you take possession of your product MTEX has been trying to get the parts to fix our slide out so it will not ruin the woodwork inside were the water floods in when it rains!!!
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Cons:
  • Your bad workmanship

Preferred solution: Get my parts so I can get it fixed

Pete V Vik

Typical way of sales. Get them in and out

AC unit will not kick on as told. I made it clean I do a lot of off grid camping on my land and is a 3500 watt predator for power. This was on e of my questions at the purchase of my 278bh.
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Preferred solution: They need to tell me why they said it would or maybe it has and issue