Grand Design Rv
Reviews and Complaints
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Verified Reviewer | Atlanta, GeorgiaPurchase of New 3100RD Grand Design Imagine
We took ownership of a new 3100RD on July 25 2023 left to go camping on July 27 2023 arrived at campsite same day and set the unit up so first problem the on demand hot water heater did not work second problem the twin ac's did not work properly. I notified the dealership of the problem returned home on July 30 2023 and took unit to dealership (Great American RV Grand Bay Alabama) on August 1 2023.
I am scheduled to pick my unit up on September 29 2023 so my new unit has been in the shop for almost two months so they have replaced the hot water heater and the front ac the problem is Furrion says you can't run the ac's in auto that you have to run the fans in manual not auto. We are not happy with this unit we should not have to run the fans all the time to make the ac's work, we would not have bought this unit if we would have been told we had to run the fans all the time. So what is Grand Design going to do about this and why do I have pay for something I can't use because although it is brand new it is broken. We have missed out on camping trips because of this and all we hear is we are waiting on the warranty it is brand new why should we have to wait.
Later on today I plan on calling Grand Design to find out what the problem is. There is a problem with the ac's on my unit and we expect the issue to addressed and fixed not told we have to run the fans all the time.
We are waiting on a response . Thanks for your time
Rats and mice
User's recommendation: all trailers are using vegetable base. coating please be aware
Outlets are not working
Grand Design does not honor their product. Plus I was not able to leave my review. I was told that I could live in my 2022 Imagine trailer. That alone was a lie. I bought it for $48,000
User's recommendation: Check Grand Design out for yourserlf, as I just might of gotten the only Lemon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBIGGEST REGRET EVER
- Layout of unit
- Poor workmanship
- Poor design
Preferred solution: Repair or replace my 6 month old trailer
User's recommendation: DONT DO IT
Vacation mice
User's recommendation: Inspect everything. Go shop in the evening so you can shine a bright light to see if any light shines through on the outside. Or Visa versa.
Grand Design builds low quality crap
Bought a 2023 Solitude 380FL. 3.5 months later have had nothing but problems from terrible manufacturing.
- Two leaks in the right front slide
- One leak in the left front slide
- Right front storage door leaks
- Railing for the right front drawer next to fireplace was bent, installed that way
- Outside front storage door does not latch or lock
- Wood trim above left front slide coming undone
- Wood trim on left side of entry door coming undone
- One kitchen shade came all wrinkled
- Stainless steel stove came with spots on it.
Visually looks horrible
- Kitchen LED track lights were installed
We called third party repair shops.
One place refuses to work with Grand Design because they did not pay there bills in a timely fashion. Another place did not want to touch Grand Design.
- Layout
- Horrible quality control
- Poor workmanship
Preferred solution: Full refund
User's recommendation: DO NOT BUY. Nothing but junk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutside Speakers are not working properly
- Great manufacturing
- Along with customer service after the purchase
Preferred solution: Answer on outdoor speakers
Can’t get through to anyone on the phone.
Water tanks falling to the ground
User's recommendation: Don't buy right now
Problem with 2023 Solitude
User's recommendation: INo Grand Design and No Furrion Refrigerator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2022 Solitude Massive Water Intrusion etc
We immediately began to experience issues with our 2022 Solitude once it was delivered by the dealer - Blue Dog RV Bakersfield.
Tankless water heater was installed with a surge protector that prohibited the trailer for being able to dry camp. Trailer would not run off the generator.
Massage unit went out in one of the recliners. Oven completely stopped working. Winegard with wireless router was not installed properly and connected to a power source. Then the massive water intrusion began with the rainfall this winter.
Water was flooding in the bedroom area, leaking from the shower pan and at each slide out and under all the cabinets. Mold was present under the bed, floor, in the base cabinets, window frames et. Mold had built up on the particle board under the mattress and stained it. Mold had ruined the bedskirt and corners of the sheets where the water intrusions coming in from the slide out.
You could feel water leaking down the corners of the walls from the bedroom slide out.
We had been on a mobile and dealer waitlist to address the minor issues when the water intrusion began forcing out of the unit completely. We were forced to find temporary housing until the issue could be resolved. We were only able to get into a dealer service because Happy Daze was opening up a new service location in Ripon. February it was taken in.
I was told via phone by multiple Blue Dog Rv dealers they would not take the trailer if it had mold in the trailer. I would have to clean it myself. I cleaned it the best I could before taking it into Happy Daze.
Grand Design is refusing to accept the water intrusion claim because Happy Daze has a moisture reading that is not detecting an issue. Ripon is a dry inland location.
How would a moisture reading show anything if it has had the to dry out when you take the reading? Grand Designrefuses to acknowledge the pictures of the flooding showing the water intrusions. They are trying to force me to take possession of a defective product that I paid 100K for. They do not stand behind their product.
Trailer was received still under warranty.
It is now out of warranty and still at Happy Daze for resolution.
Do not buy Grand Design products. No support and they will compromise your health, wallet and safety.
Preferred solution: Full refund
User's recommendation: Do not buy Grand Design products.
Need replacement for shower door
About parts that have been on order since june
- Your bad workmanship
Preferred solution: Get my parts so I can get it fixed
Typical way of sales. Get them in and out
Preferred solution: They need to tell me why they said it would or maybe it has and issue
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It is posts like this one and numerous others across the internet that keeps me from buying an RV. Someone needs to wake up. What a shame!